Job Description
Join our dynamic tech team at TechFlow Solutions and kickstart your IT career in Portland's thriving tech hub! We're seeking passionate entry-level professionals to deliver exceptional technical support and drive innovation. Enjoy competitive benefits, mentorship from industry experts, and opportunities for growth in a collaborative environment. If you're ready to turn your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and in-person support
- Manage and maintain IT assets including laptops, peripherals, and software licenses
- Document technical procedures and knowledge base articles
- Assist with system monitoring, backups, and security protocols
- Collaborate with senior IT staff on infrastructure projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., Zendesk, Jira Service Desk)
- Strong problem-solving skills and customer service aptitude
- Ability to work independently and prioritize tasks effectively
- CompTIA A+ certification preferred (not required)