Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated Junior IT Support Specialists to provide exceptional technical assistance to our growing client base in Oklahoma City. This role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Perfect for recent graduates or career changers eager to build a foundation in IT support.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical issues and resolutions in ITSM systems
- Collaborate with senior engineers on network infrastructure projects
- Conduct routine system maintenance and patch management
- Deliver basic cybersecurity awareness training to staff
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or help desk experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows 10/11 and Microsoft Office Suite
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Basic knowledge of cloud services (Azure, AWS, or GCP)