Job Description
Launch your IT career in Nashville's thriving tech scene! TechNash Solutions is seeking a passionate Junior IT Support Specialist to join our dynamic team. You'll be the first point of contact for technical issues, working with cutting-edge systems while growing your expertise in network infrastructure, cybersecurity, and cloud technologies. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for certification reimbursement. Perfect for recent graduates or career changers ready to build their tech foundation in Music City!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and in-person for 150+ employees
- Deploy and configure hardware/software including Windows 10/11, Office 365, and cloud applications
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document technical procedures and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement and licensing
- Participate in IT projects involving system upgrades and security implementations
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1+ years of technical support experience or internship
- Proficiency with Windows OS, Active Directory, and basic networking concepts
- Strong troubleshooting skills for hardware/software issues
- CompTIA A+ or Network+ certification preferred
- Excellent communication and customer service abilities
- Ability to lift 30 lbs for equipment maintenance