Job Description
Join CapitalTech Solutions, a leading IT innovator serving the nation's capital, as we seek passionate entry-level talent to launch your tech career. As a Junior IT Support Specialist, you'll be the backbone of our client operations, delivering exceptional technical support while growing your expertise in a dynamic environment. We offer comprehensive training, mentorship from industry veterans, and a clear path to career advancement. If you're eager to solve complex problems and thrive in a collaborative setting, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all IT incidents, resolutions, and asset inventory in ServiceNow
- Collaborate with senior engineers on cybersecurity initiatives and system upgrades
- Conduct user training on new technologies and best practices
- Assist with server monitoring and basic system administration tasks
- Support office AV equipment and video conferencing systems
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong diagnostic and problem-solving abilities with customer service focus
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs and work in a fast-paced environment
- Excellent written and verbal communication skills