Job Description
Launch your IT career with Innovatech Solutions in Austin's thriving tech hub! We're seeking a passionate Junior IT Support Specialist to join our dynamic team and deliver exceptional technical support to our growing client base. This role offers hands-on experience with cutting-edge technologies and a clear career progression path within our award-winning organization.
As a cornerstone of our service delivery team, you'll gain exposure to enterprise systems, cloud infrastructure, and cybersecurity protocols while working alongside industry veterans. We provide comprehensive training, mentorship programs, and competitive benefits including health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues across diverse client environments
- Deploy and configure end-user devices including laptops, mobile devices, and peripherals
- Document technical procedures, incident reports, and knowledge base articles
- Collaborate with senior engineers on system implementations and security protocols
- Monitor ticket queues and maintain SLA compliance with proactive communication
- Train clients on new technologies and best practices for digital security
- Participate in 24/7 on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Proficiency with Windows OS, Active Directory, and basic networking concepts
- Strong troubleshooting methodology and analytical problem-solving skills
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic knowledge of cloud platforms (AWS, Azure, or GCP)