Job Description
Launch your IT career with TechSolutions Inc., a leading digital transformation firm in sunny San Diego! We're seeking passionate entry-level talent to join our dynamic IT support team. As a Junior IT Support Specialist, you'll gain hands-on experience with cutting-edge technologies while working alongside industry experts. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Our San Diego headquarters offers a vibrant work environment with flexible schedules, professional development opportunities, and the chance to make real impact for Fortune 500 clients. Perfect for recent graduates or career changers ready to dive into the tech world!
Responsibilities
- Provide Tier 1/2 technical support to 500+ employees via phone, email, and ticketing systems
- Deploy and configure Windows/macOS laptops, mobile devices, and peripherals
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Assist with cybersecurity protocols, patch management, and access control
- Create and maintain documentation for IT processes and procedures
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred (willing to train)
- Basic knowledge of Windows/macOS, Active Directory, and cloud services
- Strong troubleshooting skills with hardware/software issues
- Excellent written/verbal communication abilities
- Ability to lift 30 lbs and work in various office environments
- Valid California driver's license (for occasional site visits)
- US citizenship or permanent residency required