Job Description
Join TechFlow Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in San Antonio's thriving tech hub. You'll provide critical technical support to our diverse client base while gaining hands-on experience in network administration, system maintenance, and cybersecurity best practices. Enjoy competitive compensation, comprehensive training programs, and opportunities for rapid advancement in a collaborative environment.
Our culture values innovation, continuous learning, and work-life balance. As part of our 90-day onboarding program, you'll master enterprise systems through mentorship and real-world projects. We offer flexible scheduling, health benefits, and tuition reimbursement for industry certifications.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/Linux environments
- Implement and maintain network infrastructure including routers, switches, and firewalls
- Provide Tier 1/2 technical support via ticketing systems and remote assistance
- Document IT procedures and create knowledge base articles
- Assist with cybersecurity protocols including vulnerability assessments
- Collaborate with senior engineers on system upgrades and migrations
- Train end-users on new technologies and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (preferred)
- Basic knowledge of Active Directory, DHCP, DNS, and VPN
- Familiarity with cloud platforms (AWS/Azure fundamentals)
- Strong problem-solving and communication skills
- Ability to lift 30 lbs for equipment maintenance
- Valid Texas driver's license for occasional on-site visits
- 0-2 years of technical support experience