Job Description
Launch your IT career with TechSolutions Inc., a leading Philadelphia-based tech firm dedicated to innovation and professional growth. We're seeking passionate entry-level IT professionals to join our dynamic support team in the heart of Philly. Enjoy hybrid work, comprehensive benefits, and mentorship from industry veterans in our modern Center City office.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticketing system and in-person requests
- Deploy and configure Windows 10/11 workstations, peripherals, and network equipment
- Document IT processes and maintain accurate asset inventory in ServiceNow
- Collaborate with cybersecurity team on endpoint security protocols and patch management
- Assist with cloud migrations and Microsoft 365 administration
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Hands-on experience with Windows OS, Active Directory, and TCP/IP networking
- Familiarity with ITIL service management principles
- Strong troubleshooting methodology and documentation skills
- Ability to lift 30lbs and install equipment in office environments
- Valid Pennsylvania driver's license for occasional off-site support