Job Description
Join TechCorp Solutions as a Junior IT Support Specialist and launch your career in Houston's thriving tech ecosystem! We're seeking passionate entry-level professionals to provide critical technical support to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy competitive benefits, mentorship programs, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT processes and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor system health and perform routine maintenance tasks
- Deliver exceptional customer service via phone, email, and chat support
- Assist with cybersecurity best practices implementation
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows OS, networking fundamentals, and cloud services
- Strong problem-solving abilities with customer-focused mindset
- Proficiency with Microsoft Office 365 and remote desktop tools
- CompTIA A+ certification preferred (or willingness to obtain)
- Excellent written and verbal communication skills
- Ability to work independently and in team environments