Job Description
Join TechNova Solutions' dynamic IT team as a Junior IT Support Specialist! We're seeking passionate tech newcomers to deliver exceptional user support across our Manhattan headquarters. This entry-level role offers hands-on experience with enterprise systems while fostering professional growth through mentorship and training. Our collaborative environment values innovation and career development, making it the perfect launchpad for your IT career in the heart of NYC.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for 500+ employees
- Deploy, configure, and troubleshoot Windows/macOS workstations and mobile devices
- Manage Active Directory accounts, permissions, and group policies
- Document IT procedures and maintain knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Monitor ticket queues and resolve incidents within SLA targets
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or help desk experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows 10/11 and macOS troubleshooting
- Basic understanding of network fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to lift 30 lbs for equipment installation/maintenance