Job Description
Join TechFlow Solutions' innovative team as a Junior IT Support Specialist and launch your IT career in Miami's thriving tech hub! We're urgently seeking passionate entry-level professionals to provide critical technical support to our diverse client base. This hands-on role offers rapid growth opportunities, mentorship from senior engineers, and exposure to cutting-edge infrastructure. If you're eager to troubleshoot systems, optimize networks, and deliver exceptional user experiences while working in a collaborative, fast-paced environment, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1 support for network connectivity, printers, and office equipment
- Document technical procedures and maintain accurate incident logs
- Deploy and configure workstations, peripherals, and cloud applications
- Conduct cybersecurity awareness training for end-users
- Assist with server monitoring and basic system administration tasks
- Collaborate with cross-functional teams on IT projects and deployments
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 3 months
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and customer service skills
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs and work flexible hours during system updates