Job Description
Are you ready to launch your career in Information Technology? Apex Digital Solutions is looking for ambitious individuals to join our growing team. We are currently hiring immediately for a Junior IT Support Specialist position. We value curiosity, drive, and potential over years of experience, offering a fantastic opportunity for recent graduates and career switchers to break into the tech industry.
As a key member of our IT team, you will play a crucial role in ensuring our employees have the tools and support they need to succeed. If you are eager to learn and want to work in a fast-paced, modern environment, we want to hear from you.
Why Join Us?
- Immediate Start Opportunities
- Comprehensive Training Programs
- Modern Office Environment
- Health, Dental, and Vision Insurance
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems (e.g., Jira, ServiceNow).
- Install, configure, and troubleshoot hardware (laptops, desktops, printers) and software applications.
- Manage and maintain company devices, ensuring all systems are up to date and secure.
- Assist in maintaining a secure and efficient local and network infrastructure.
- Document technical issues, resolutions, and procedures in our knowledge base.
- Collaborate with senior IT staff to implement new technologies and upgrades.
Qualifications
- High School Diploma or equivalent (Associate’s degree in IT, Computer Science, or related field is a plus).
- Basic understanding of computer hardware, operating systems (Windows 10/11, macOS), and networking concepts.
- Strong problem-solving skills and the ability to troubleshoot common technical issues.
- Excellent communication skills with a customer-centric approach.
- Willingness to obtain relevant IT certifications (we support training and certification costs).
- Ability to work independently and as part of a team.