Job Description
Launch your IT career with TechForward Solutions! We're seeking passionate entry-level IT professionals to join our dynamic Oakland team. As a Junior IT Support Specialist, you'll gain hands-on experience in enterprise environments while delivering exceptional service to our innovative clients. Enjoy mentorship from industry veterans, cutting-edge training programs, and a collaborative culture that values growth. If you're ready to transform technical curiosity into professional expertise, this is your gateway to IT excellence.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Document incidents, resolutions, and asset inventory using ServiceNow
- Deploy and configure end-user devices (laptops, mobile, peripherals)
- Collaborate with senior engineers on infrastructure projects
- Conduct cybersecurity awareness training for staff
- Monitor system health and proactively address anomalies
- Assist in IT audits and compliance documentation
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (preferred)
- Proficiency with Windows/macOS and basic networking concepts
- Customer service experience with conflict resolution skills
- Ability to troubleshoot hardware/software issues independently
- Strong written and verbal communication abilities
- Valid California driver's license (for occasional site visits)