Job Description
Are you looking to kickstart your career in the vibrant tech scene of Miami? Miami Digital Dynamics is seeking a motivated Junior IT Support Specialist to join our growing team. We are dedicated to fostering talent and providing a modern, collaborative environment where you can learn from industry experts.
In this role, you will be the first point of contact for internal technical support, ensuring our team has the tools they need to succeed. If you are eager to learn, possess a strong problem-solving mindset, and want to work in the heart of the Magic City, we want to meet you.
Responsibilities
- Tier 1 Technical Support: Assist employees with hardware and software troubleshooting, password resets, and account management.
- System Maintenance: Perform regular system updates, patch management, and basic network configuration under supervision.
- Hardware Management: Install, configure, and maintain computers, printers, and mobile devices for new and existing staff.
- Asset Tracking: Maintain accurate inventory records of IT assets and assist in audits.
- Documentation: Document technical issues and resolutions in our ticketing system to improve internal processes.
- Customer Service: Provide a friendly and professional user experience to all internal clients.
- Training: Attend training sessions to stay updated on the latest IT trends and company software.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Technical Basics: Familiarity with Windows and macOS operating systems, plus basic understanding of networking concepts (TCP/IP, DNS).
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a logical approach to diagnosing and resolving technical issues.
- Soft Skills: High level of professionalism, reliability, and a desire to learn.
- Certifications: CompTIA A+ or Network+ certification is a plus but not required.