Job Description
Launch your IT career with TechNova Solutions! We're seeking passionate entry-level professionals to join our dynamic Atlanta team as Junior IT Support Specialists. This role offers hands-on experience in enterprise systems, network infrastructure, and user support within a fast-growing tech environment. You'll receive mentorship from senior engineers while contributing to real-world projects that impact thousands of users. Our Atlanta hub features cutting-edge labs and collaborative spaces designed for professional growth. Enjoy competitive benefits, professional development stipends, and opportunities for certification sponsorship.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with Active Directory administration and user account management
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system deployments
- Monitor system health and escalate critical incidents
- Participate in IT security awareness initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues systematically
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional off-site support