Job Description
Are you ready to launch your career in technology? Albuquerque Digital Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in Albuquerque, NM. We offer a dynamic work environment, mentorship opportunities, and the chance to work with cutting-edge technology.
As an entry-level IT professional at our company, you will be the first point of contact for technical support, ensuring our employees have the tools they need to succeed. We value curiosity, eagerness to learn, and a strong work ethic. If you are looking to jumpstart your IT career in the Land of Enchantment, this is the perfect opportunity for you.
Why Join Us?
- Competitive Salary: $50k - $65k annual salary.
- Benefits Package: Health, dental, and vision insurance.
- Professional Development: Paid training and certification support.
- Flexible Schedule: Hybrid work options available.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software applications.
- Assist in the setup of workstations, printers, and network peripherals.
- Document technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with senior IT staff to implement system upgrades and security patches.
- Maintain inventory of IT assets and supplies.
- Conduct regular maintenance checks on office equipment.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a collaborative team.
- Customer-service oriented mindset.