Job Description
Join our dynamic IT team as a Junior IT Support Specialist and kickstart your career in technology! We're seeking motivated tech enthusiasts to provide essential IT infrastructure support to our growing client base. This hybrid role offers hands-on experience with cutting-edge systems while fostering professional growth through mentorship and training programs. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in Milwaukee's vibrant tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Deploy and configure desktop/laptop systems for new employees
- Manage Active Directory accounts and group policies
- Monitor network security and implement basic cybersecurity protocols
- Document technical procedures and create knowledge base articles
- Provide remote and on-site end-user support via ticketing systems
- Assist with cloud service implementations (Azure/O365)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or similar certification preferred
- Familiarity with Windows 10/11 and macOS operating systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong troubleshooting and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- Valid Wisconsin driver's license required for occasional site visits