Job Description
Join our dynamic IT team at TechSolutions Louisville and kickstart your career in technology! We're seeking passionate entry-level professionals to provide essential technical support across our growing client base. This hands-on role offers comprehensive training and mentorship to develop your skills in network administration, system troubleshooting, and cybersecurity fundamentals. Work in a collaborative environment where your curiosity and dedication will be nurtured into professional expertise.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Monitor network performance and security systems using industry-standard tools
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on infrastructure projects and system upgrades
- Assist in cybersecurity initiatives including vulnerability scanning and patch management
- Support end-users during system migrations and technology transitions
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with cloud platforms (AWS, Azure, or Google Cloud) preferred
- Strong problem-solving skills with analytical approach to troubleshooting
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification a plus
- Ability to lift 30 lbs and work in office/server environments
- Valid driver's license required for occasional client site visits