Job Description
Launch Your Tech Career in the Rose City
Nexus Digital Systems is looking for a driven Junior IT Support Specialist to join our fast-paced team in Portland, Oregon. We pride ourselves on a modern, inclusive culture and a commitment to employee growth. If you are ready to transition from a student or hobbyist into a professional IT career, this is the opportunity for you.
As a key member of our IT department, you will provide essential technical support to our employees, ensuring our infrastructure runs smoothly. We believe in hands-on learning and mentorship, providing you with the tools you need to excel.
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve issues related to laptops, printers, and operating systems to ensure seamless daily operations.
- Provide Tier 1 Support: Assist users via phone, email, and our ticketing system with password resets, account access, and application troubleshooting.
- System Deployment: Assist in the setup, configuration, and imaging of new workstations and mobile devices.
- Network Maintenance: Monitor network health and assist in basic network troubleshooting and cabling tasks.
- Documentation: Maintain accurate logs of technical issues, resolutions, and asset inventories.
- User Training: Conduct basic training sessions for employees on new software and security protocols.
Qualifications
- Education: Associate degree in Information Technology, Computer Science, or equivalent technical certification (CompTIA A+ is a plus).
- Experience: 0-2 years of relevant experience, internships, or a strong portfolio of personal tech projects.
- Technical Knowledge: Solid understanding of Windows 10/11, Active Directory, and basic networking concepts.
- Communication: Ability to communicate complex technical concepts clearly to non-technical staff.
- Problem Solving: Strong analytical skills with a proactive approach to identifying potential IT issues.
- Soft Skills: A positive attitude, reliability, and a passion for continuous learning.