Job Description
Launch your IT career with TechNash Solutions! We're seeking passionate tech enthusiasts to join our dynamic support team in Nashville. As a Junior IT Support Specialist, you'll be the go-to problem-solver for our clients, ensuring seamless technology operations while gaining hands-on experience in a fast-paced environment. Enjoy mentorship from senior engineers, cutting-edge training programs, and opportunities for rapid career growth. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve client inquiries within SLA
- Install, configure, and maintain desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Conduct periodic system audits and security updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with helpdesk software (Service Desk preferred)
- Strong troubleshooting and diagnostic abilities
- Excellent communication and customer service skills
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license for occasional client site visits