Job Description
Launch Your Tech Career in the Heart of Seattle!
Apex Innovations is seeking a motivated Junior IT Support Specialist to join our growing team. We are a dynamic tech firm looking for fresh talent to support our infrastructure and empower our employees with top-tier technical solutions. This is an excellent opportunity for recent graduates or career changers to gain hands-on experience in a fast-paced, innovative environment.
As a Junior IT Support Specialist, you will be the first point of contact for technical issues, ensuring our business operations run smoothly. You will work closely with our senior engineering team to learn best practices in IT infrastructure, network administration, and software deployment.
Why Join Us?
- Competitive Compensation: $60,000 - $80,000 annual salary.
- Growth Opportunities: Clear career path into Systems Administration or DevOps.
- Modern Tech Stack: Work with the latest tools and technologies.
- Flexible Work: Hybrid work schedule available.
Responsibilities
- Tier 1 Help Desk Support: Provide timely and professional technical assistance to employees via phone, email, and in-person for hardware, software, and network issues.
- System Configuration: Set up, configure, and deploy new workstations, laptops, and mobile devices for new hires.
- Ticket Management: Log, track, and manage IT support tickets in our ticketing system (Jira/ServiceNow) to ensure issues are resolved efficiently.
- Software Installation: Assist in the deployment and maintenance of business-critical applications and operating systems (Windows 10/11, macOS).
- Network Maintenance: Monitor local area networks (LAN) for performance issues and perform basic troubleshooting.
- Asset Management: Maintain accurate records of IT assets and inventory.
Qualifications
- Education: Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Technical Skills: Basic understanding of computer hardware, operating systems, and networking concepts.
- Soft Skills: Strong customer service orientation and excellent communication skills.
- Problem Solving: Ability to troubleshoot basic technical problems and think critically under pressure.
- Availability: Ability to work occasional weekends or evenings for system maintenance.
- Microsoft Office: Proficiency in Microsoft Office Suite is required.