Job Description
Launch your IT career with TechSolutions Indy! We're seeking passionate entry-level professionals to join our dynamic support team in Indianapolis. You'll gain hands-on experience with cutting-edge technology while providing essential IT solutions to our growing client base. Enjoy mentorship from senior engineers, flexible work arrangements, and opportunities for professional growth in one of Indiana's fastest-growing tech hubs.
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts and basic network infrastructure
- Document IT issues and resolutions using ticketing systems
- Collaborate with cross-functional teams on IT projects
- Conduct hardware/software audits and maintenance schedules
- Train end-users on security best practices and software applications
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to lift 25lbs for hardware installations
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional on-site visits