Job Description
Are you ready to launch your career in the fast-paced world of technology? Bay Area Tech Systems is looking for a motivated Junior IT Support Specialist to join our dynamic team in San Jose, CA.
As an entry-level IT professional, you will be the first point of contact for our employees, ensuring our internal systems run smoothly. We provide comprehensive training and mentorship to help you grow into a senior IT role. If you have a passion for technology and a desire to help others, we want to meet you.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor system performance and report any anomalies to the Senior Systems Administrator.
- Maintain accurate documentation of technical issues and resolutions in the IT Knowledge Base.
- Collaborate with the team to improve IT processes and user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems (Windows/macOS).
- Understanding of networking concepts (IP addresses, DNS, basic router setup) is highly desirable.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.