Job Description
Launch your IT career with TechSolutions Phoenix! We're seeking motivated entry-level professionals to join our dynamic team as Junior IT Support Specialists. This is your chance to gain hands-on experience in a fast-paced tech environment while supporting cutting-edge solutions. Enjoy comprehensive training, mentorship from industry experts, and clear pathways to career advancement. Our collaborative culture values innovation and continuous learning, making Phoenix's thriving tech scene your playground.
What we offer:
- Competitive salary with performance bonuses
- 100% covered health insurance and retirement plan
- Professional development stipend
- Modern hybrid work schedule
- State-of-the-art equipment and software
Responsibilities
- Provide tier-1 technical support to 200+ employees via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Document IT processes using ServiceNow and knowledge base systems
- Collaborate with cybersecurity team on vulnerability assessments
- Support cloud applications (Office 365, Azure) and mobile device management
Qualifications
- Associate's degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Basic knowledge of TCP/IP, DNS, and DHCP protocols
- Experience with hardware troubleshooting and OS installation
- Strong written/verbal communication skills
- Ability to prioritize tasks in fast-paced environments
- Valid Arizona driver's license (for occasional site visits)
- 0-2 years of professional IT experience