Job Description
Launch your IT career with TechSolutions Inc., a leading Chicago-based innovator! We're seeking passionate entry-level professionals to join our dynamic IT support team. This hands-on role offers comprehensive training and mentorship to develop your technical skills while supporting our Fortune 500 clients. Work in a collaborative environment where your problem-solving abilities directly impact business success. Enjoy competitive benefits, professional development stipends, and a career path that grows with your ambitions.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document incidents, resolutions, and standard operating procedures
- Collaborate with senior engineers on complex system implementations
- Monitor and maintain network infrastructure components
- Deliver exceptional customer service via phone, email, and in-person support
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving and analytical abilities
- Excellent communication and interpersonal skills
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client site visits
- Ability to lift 30 lbs for equipment maintenance