Job Description
Join TechNova Solutions as a Junior IT Support Specialist and kickstart your career in NYC's thriving tech scene! We're seeking passionate tech enthusiasts to provide exceptional IT support to our diverse client base. This role offers hands-on experience with cutting-edge infrastructure, mentorship from industry experts, and a clear path to career advancement in cybersecurity, cloud computing, or systems administration. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work on projects that impact thousands of users daily.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage user accounts, permissions, and access controls in Active Directory
- Deploy and configure network equipment (routers, switches, firewalls)
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on cloud migration projects (AWS/Azure)
- Monitor system health using monitoring tools (SolarWinds, Nagios)
- Provide end-user training on security best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Active Directory, DNS, and DHCP
- Familiarity with helpdesk ticketing systems (ServiceNow, Jira)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment installation
- Valid US driver's license for occasional client site visits