Job Description
Are you ready to launch your career in Information Technology?
Nexus Digital Solutions is seeking a passionate and eager Junior IT Support Specialist to join our dynamic team in Austin, TX. We are looking for individuals with a strong desire to learn and grow in a fast-paced, supportive environment. As a leading tech provider, we offer a pathway to professional development and the chance to work with cutting-edge technology.
In this role, you will be the first point of contact for internal employees, ensuring our systems run smoothly. Whether it's troubleshooting hardware issues, setting up new workstations, or assisting with software queries, you will play a vital role in maintaining our operational excellence.
Why Join Nexus Digital?
- Competitive starting salary and comprehensive benefits package.
- On-the-job training and mentorship from senior IT engineers.
- Flexible work environment and career advancement opportunities.
Key Responsibilities:
Responsibilities
- Provide Tier 1 support for hardware and software issues via phone, email, and in-person.
- Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Manage and track IT support tickets using our helpdesk software to ensure timely resolution.
- Onboard new employees by setting up their workstations and accounts.
- Perform regular system updates, patch management, and security audits under supervision.
- Collaborate with the senior IT team to improve IT workflows and documentation.
Qualifications:
Qualifications
- High School Diploma or equivalent; Associate’s degree in Computer Science or Information Technology is a plus.
- Basic understanding of computer hardware components and operating systems (Windows, macOS).
- Familiarity with networking concepts (IP addresses, DNS, Wi-Fi configuration).
- Strong problem-solving skills and the ability to troubleshoot technical issues methodically.
- Excellent communication skills with a customer-service oriented attitude.
- Willingness to obtain relevant certifications (e.g., CompTIA A+) during employment.
Apply today to start your journey in the IT industry!