Job Description
Launch your IT career with TechNexus Solutions, a Minneapolis-based innovator in enterprise technology. We're seeking passionate entry-level talent to join our dynamic support team. This role offers hands-on experience with cutting-edge systems while providing direct mentorship from senior engineers. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment focused on your professional growth.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network infrastructure
- Diagnose and resolve user issues via phone, email, and remote assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document incidents, solutions, and asset configurations in ITSM systems
- Assist with cybersecurity protocols and access management
- Collaborate with cross-functional teams on system upgrades
- Participate in IT projects involving cloud technologies (AWS/Azure)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 1+ years of helpdesk/internship experience or equivalent coursework
- Proficiency with Windows OS, Microsoft Office 365, and Active Directory
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or Network+ certification preferred
- Ability to lift 30 lbs for equipment installation