Job Description
Join our dynamic IT team at InnovateTech Solutions and kickstart your career in technology! We're seeking motivated Entry-Level IT Support Specialists to provide exceptional technical assistance to our growing client base. This is your opportunity to work with cutting-edge systems while building foundational skills in networking, security, and cloud technologies. Our collaborative culture offers mentorship and growth opportunities for aspiring tech professionals.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain desktop/laptop systems
- Provide remote and on-site technical support via ticketing system
- Document technical procedures and create knowledge base articles
- Assist with network security protocols and access management
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred
- Basic understanding of Windows/Linux operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and customer service skills
- Ability to work independently and in team environments
- Valid driver's license for on-site support