Job Description
Are you passionate about technology and looking to launch your career in the IT industry? TechNova Solutions is seeking a motivated Junior IT Support Specialist to join our dynamic team in Virginia Beach, VA. We offer a collaborative environment where you can grow your technical skills and make a real impact on our clients' success.
In this role, you will be the first point of contact for technical issues, providing essential support that keeps our business operations running smoothly. We value curiosity, problem-solving, and a willingness to learn, making this the perfect opportunity for recent graduates or career changers.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees and clients via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Assist in the deployment, configuration, and maintenance of new workstations and peripherals.
- Maintain accurate and up-to-date documentation for IT processes, asset inventories, and incident reports.
- Collaborate with the senior engineering team to identify areas for process improvement and automation.
- Monitor system performance and proactively address potential security vulnerabilities.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
- Familiarity with help desk software and ticketing systems (e.g., JIRA, ServiceNow) is a plus.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.
- Valid driver's license is required.