Job Description
We are seeking a motivated Junior IT Support Specialist to join our dynamic team in Atlanta, GA. At Apex Systems, we pride ourselves on fostering a collaborative environment where innovation meets support. This entry-level position is perfect for recent graduates or career changers eager to launch their career in Information Technology. You will play a vital role in maintaining our IT infrastructure and providing exceptional service to our clients.
Why Join Us?
- Comprehensive on-the-job training and mentorship programs.
- Opportunity for rapid career advancement in a growing tech hub.
- Competitive benefits package including health, dental, and vision insurance.
- Modern workspace in the heart of downtown Atlanta.
If you are ready to turn your technical curiosity into a professional career, apply today!
Responsibilities
- Provide Tier 1 and Tier 2 technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Assist with the setup, configuration, and maintenance of desktop computers, laptops, and peripherals.
- Maintain accurate documentation of all help desk tickets and technical issues.
- Perform regular system updates and patch management on company devices.
- Collaborate with senior IT staff to implement new technology solutions.
- Conduct basic user training sessions on software applications and security protocols.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Basic understanding of computer hardware components and operating systems (Windows and/or macOS).
- Familiarity with networking concepts, such as IP addressing, DNS, and basic troubleshooting.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- CompTIA A+ certification is a plus but not required.
- Ability to work independently as well as part of a collaborative team.