Job Description
Launch your tech career with TechSolutions Inc. as our Junior IT Support Specialist in Mesa, AZ! We're seeking passionate tech enthusiasts to join our dynamic IT team and provide exceptional support to our growing client base. This is your chance to gain hands-on experience with cutting-edge technologies while making a tangible impact in a collaborative environment. Enjoy comprehensive training, mentorship from senior engineers, and clear career progression pathways. Apply today to become part of Mesa's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues via phone, email, and chat
- Install, configure, and troubleshoot Windows 10/11 workstations and peripherals
- Assist with Active Directory user management and account provisioning
- Document technical issues and resolutions in ticketing systems (ServiceNow/Jira)
- Collaborate with cross-functional teams to resolve complex IT problems
- Conduct routine system maintenance and security patch updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of hands-on IT support/help desk experience
- CompTIA A+ or similar certification preferred
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid Arizona driver's license required for occasional on-site visits