Job Description
Join our dynamic IT team and kickstart your career in technology! We're seeking a motivated Junior IT Support Specialist to provide essential technical assistance to our growing client base. This role offers hands-on experience with cutting-edge systems while working alongside seasoned professionals. Perfect for recent graduates or career changers with foundational tech knowledge. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in Fresno's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Manage user accounts and access permissions
- Document technical procedures and troubleshooting steps
- Collaborate with senior IT staff on system upgrades
- Monitor system performance and security protocols
- Deliver exceptional customer service via phone and remote support
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Familiarity with helpdesk ticketing systems
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred
- Ability to lift 30 lbs for equipment handling
- Valid California driver's license
- Must pass background check and drug screening