Job Description
We are seeking a dynamic and eager Junior IT Support Specialist to join our fast-paced team in Louisville, KY. In this role, you will be the first point of contact for our internal employees, ensuring they have the technical support they need to succeed. We value passion for technology and a willingness to learn above all else.
Why Join Us?
- Competitive starting salary and comprehensive benefits package.
- Opportunity for rapid career growth in a supportive environment.
- Access to the latest technology and professional training.
Don't just apply for a job; start your career with us today.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware and software issues including printers, computers, and network connectivity.
- Perform routine maintenance on workstations and servers.
- Assist in the deployment and configuration of new hardware and software.
- Monitor system performance and log help desk tickets accurately.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT preferred).
- Basic understanding of operating systems (Windows, macOS) and network fundamentals.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent verbal and written communication skills.
- Familiarity with ITIL or basic IT concepts is a plus.