Job Description
Welcome to InnovateTech Corp, where technology meets opportunity. We are seeking a motivated Junior IT Support Specialist to join our growing team in Oklahoma City. If you are looking to kickstart your career in Information Technology, this is the perfect platform for you.
At InnovateTech, we believe in nurturing talent. Whether you are a recent graduate or looking to pivot into tech, we provide comprehensive training and mentorship to help you excel. You will work alongside experienced professionals who are dedicated to your growth.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for rapid career advancement.
- Modern, collaborative work environment.
- Continuous learning and professional development.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, laptops, and operating systems.
- Assist in the deployment and configuration of new devices and software installations.
- Maintain accurate documentation of technical issues and resolutions in the IT Help Desk database.
- Monitor system performance and alert the team to potential security vulnerabilities.
- Collaborate with the senior IT team to implement network improvements and upgrades.
- Perform routine system backups and ensure data integrity.
Qualifications
- High school diploma or equivalent; Associate or Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Basic understanding of Windows and Linux operating systems.
- Familiarity with networking concepts (TCP/IP, DNS) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication abilities.
- Ability to work independently and as part of a team in a fast-paced environment.