Job Description
Launch your IT career with InnovateTech Solutions, a leading technology firm in the heart of Washington DC. We're seeking passionate entry-level professionals to join our dynamic IT support team and deliver exceptional technical solutions to federal clients. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid career growth in one of America's tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop equipment
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on infrastructure projects
- Support security protocols and compliance initiatives
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support experience (internships accepted)
- Proficiency with Windows/macOS, Active Directory, and Office 365
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours during system upgrades