Job Description
Are you eager to launch your career in the tech industry? CloudFront Systems is seeking a passionate and motivated Junior IT Support Specialist to join our innovative team in Indianapolis, IN. We are committed to nurturing talent and providing a clear pathway for career growth in a fast-paced, modern environment.
In this role, you will be the first point of contact for our employees, providing exceptional technical assistance and ensuring our IT operations run seamlessly. You will have the unique opportunity to work alongside senior engineers and gain hands-on experience with enterprise-grade technologies.
Why Join CloudFront Systems?
- Competitive salary and comprehensive benefits package.
- Professional development and mentorship opportunities.
- State-of-the-art office environment in the heart of Indianapolis.
Responsibilities
- Provide tier-1 technical support to internal staff via phone, email, and in-person.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Assist with user account management, email setup, and printer configurations.
- Maintain and update the internal knowledge base with technical documentation.
- Collaborate with the IT team on system upgrades, software deployments, and security patches.
- Monitor system performance and report potential issues proactively.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Familiarity with Windows 10/11 and basic networking concepts (TCP/IP, DNS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to prioritize tasks and manage time effectively in a dynamic environment.
- IT certifications (CompTIA A+, Network+) are a plus but not required for entry-level applicants.