Job Description
Join TechNova Solutions' dynamic IT team and kickstart your career in the heart of San Francisco's tech hub! We're seeking passionate entry-level professionals to provide critical technical support and drive innovation for our Fortune 500 clients. This role offers hands-on experience with cutting-edge infrastructure, mentorship from industry veterans, and a clear path to career advancement in cloud computing and cybersecurity.
Responsibilities
- Deploy and configure hardware/software systems across 500+ endpoints
- Resolve Tier 1/2 technical issues via ticketing system and remote support
- Manage Active Directory, Office 365, and Azure environments
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Conduct security audits and vulnerability assessments
- Support cloud migration initiatives (AWS/Azure)
Qualifications
- Associate degree in IT/Computer Science or equivalent experience
- CompTIA A+ or Security+ certification preferred
- Familiarity with Windows/macOS/Linux operating systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Experience with ServiceNow or Jira ticketing systems
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance