Job Description
Launch your IT career with TechSprint Solutions! We're seeking motivated Junior IT Support Specialists to join our dynamic team in Columbus. This is your opportunity to gain hands-on experience with cutting-edge technologies while supporting Fortune 500 clients. Enjoy comprehensive training, mentorship from industry experts, and a clear path to career advancement. Our collaborative environment values innovation and professional growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage user accounts and permissions via Active Directory
- Install, configure, and maintain desktop/laptop systems
- Document technical issues and resolutions in ServiceNow
- Collaborate with senior engineers on complex troubleshooting
- Conduct routine system audits and security updates
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Strong problem-solving and communication skills
- CompTIA A+ or Network+ certification (or willingness to obtain within 6 months)
- Ability to work independently and in team environments
- Valid driver's license for occasional client site visits