Job Description
Launch your IT career with TechSolutions Inc., a leading innovator in enterprise technology solutions. We're seeking motivated Junior IT Support Specialists to join our dynamic team in sunny San Diego. This role offers hands-on experience with cutting-edge infrastructure while providing direct impact on our clients' digital transformation. Enjoy a collaborative environment with mentorship from senior engineers, comprehensive training programs, and clear pathways for career advancement in cloud computing and cybersecurity.
Our San Diego headquarters features modern workspaces, flexible scheduling options, and a commitment to work-life balance. Employees receive competitive benefits including health insurance, 401(k) matching, and professional development stipends. Join us to build foundational skills in network administration, system troubleshooting, and IT service management while contributing to projects serving Fortune 500 clients across multiple industries.
Responsibilities
- Provide first-line technical support for hardware, software, and network systems across 500+ endpoints
- Diagnose and resolve user issues including Windows/macOS OS, Microsoft 365 applications, and VoIP systems
- Assist in IT infrastructure projects including server deployments, network upgrades, and security implementations
- Document technical procedures, knowledge base articles, and incident reports in ITSM systems
- Collaborate with cross-functional teams to deliver seamless IT solutions during business transitions
- Monitor system health through ticketing platforms (ServiceNow/Jira) and proactively address performance issues
- Participate in on-call rotation for after-hours critical incident support (rotating schedule)
Qualifications
- Associate's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification preferred (or willingness to obtain within 90 days)
- Fundamental knowledge of TCP/IP networking, Active Directory, and cloud platforms (AWS/Azure)
- Experience with ticketing systems and IT service management best practices
- Strong problem-solving skills with ability to troubleshoot complex technical issues logically
- Excellent written and verbal communication skills for diverse stakeholder interactions
- Ability to work independently while collaborating effectively in team environments
- Valid California driver's license (occasional on-site client visits required)