Job Description
Join our dynamic IT team at TechSolutions Inc. and kickstart your career in technology! We're seeking passionate entry-level professionals to provide critical technical support across our Philadelphia headquarters. This role offers hands-on experience with enterprise systems, network infrastructure, and customer-facing solutions in a collaborative, growth-oriented environment.
As a Junior IT Support Specialist, you'll be the first point of contact for resolving technical issues, implementing security protocols, and maintaining system integrity. Our comprehensive training program ensures rapid skill development, with opportunities to specialize in cloud services, cybersecurity, or infrastructure management.
Responsibilities
- Provide Tier 1 technical support for 200+ employees via ticketing system, phone, and in-person assistance
- Deploy and configure desktop/laptop hardware, peripherals, and enterprise software
- Monitor and maintain network security protocols including firewalls, VPNs, and access controls
- Document IT processes, create knowledge base articles, and maintain asset inventory
- Collaborate with senior engineers on system upgrades and migration projects
- Conduct user training sessions for new software implementations
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification or willingness to obtain within 6 months
- Proficiency with Windows OS (10/11), Active Directory, and Microsoft 365
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Strong customer service skills with ability to communicate technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Valid driver's license and reliable transportation for site visits