Job Description
Join our dynamic IT team as a Junior Support Specialist and kickstart your career in technology! We're seeking passionate entry-level professionals to provide critical technical support to our Los Angeles-based clients. This hands-on role offers unparalleled growth opportunities in a collaborative environment where innovation thrives. You'll gain exposure to enterprise systems, cybersecurity protocols, and cutting-edge cloud technologies while making tangible impacts on daily operations.
Our culture values continuous learning and professional development, with mentorship programs designed to accelerate your IT career trajectory. If you're ready to transform your academic knowledge into practical expertise and become a problem-solving powerhouse in the tech industry, this is your moment.
Responsibilities
- Deliver responsive technical support for hardware, software, and network infrastructure issues
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Document IT processes, solutions, and knowledge base articles for team scalability
- Assist in implementing cybersecurity protocols and access management systems
- Collaborate on cloud migration projects and SaaS application deployments
- Monitor system performance using monitoring tools and escalate critical issues
- Participate in cross-functional IT projects and process improvement initiatives
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Foundational knowledge of Windows/macOS, networking fundamentals, and cloud services
- Basic scripting experience (Python, PowerShell, or Bash) preferred
- Strong diagnostic and problem-solving abilities with customer service focus
- CompTIA A+ or similar certification highly desirable
- Ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills with technical and non-technical stakeholders