Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your career in technology! We provide comprehensive paid training for motivated individuals eager to enter the IT field. No prior experience required – we'll equip you with industry certifications and hands-on skills. Enjoy competitive compensation, growth opportunities, and a collaborative work environment in Boston's thriving tech hub.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in service management tools
- Participate in cross-departmental IT projects
- Assist with network administration tasks under mentorship
- Conduct employee training on new technologies
- Adhere to IT security policies and best practices
Qualifications
- High school diploma or equivalent (college preferred)
- Basic computer literacy and problem-solving skills
- Strong communication abilities and customer service mindset
- Ability to learn technical concepts quickly
- Willingness to obtain CompTIA A+ certification during training
- Valid driver's license for occasional equipment transport
- Passion for technology and continuous learning