Job Description
Are you ready to kickstart your career in the tech industry?
InnovateTech Solutions is seeking a motivated Junior IT Support Specialist to join our growing team in Oklahoma City. We pride ourselves on fostering an inclusive environment where entry-level talent can thrive and learn from industry experts.
In this role, you will be the first point of contact for our internal employees, providing technical support and ensuring our systems run smoothly. No prior experience is required—just a willingness to learn and a passion for technology.
Responsibilities
- Troubleshoot Technical Issues: Diagnose and resolve hardware and software problems for employees in a timely manner.
- Provide Tier 1 Support: Assist staff with password resets, email configuration, and general software queries.
- System Maintenance: Monitor IT inventory and perform regular updates on workstations and peripherals.
- Network Assistance: Help maintain a secure and efficient local area network (LAN).
- Documentation: Keep accurate records of all technical issues and resolutions in the ticketing system.
Qualifications
- Education: High school diploma or equivalent; Associate degree in Computer Science, Information Technology, or related field is a plus.
- Technical Aptitude: Familiarity with Windows operating systems and Microsoft Office Suite.
- Communication: Excellent verbal and written communication skills to interact with non-technical staff.
- Problem Solving: Strong analytical skills and the ability to think critically under pressure.
- Availability: Must be able to work full-time, Monday through Friday.