Job Description
Launch your tech career with InnovateKC Solutions! We're seeking passionate entry-level IT professionals to join our dynamic team in Kansas City. As a Junior IT Support Specialist, you'll gain hands-on experience with enterprise systems while supporting our growing client base. Enjoy competitive compensation, comprehensive training, and a collaborative environment that values innovation. Join us in building Kansas City's future tech ecosystem!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Manage helpdesk tickets with rapid response and resolution protocols
- Assist with system installations, configurations, and maintenance
- Document technical processes and create knowledge base articles
- Collaborate with senior team members on complex troubleshooting
- Participate in cybersecurity best practices implementation
- Support office equipment and AV systems during meetings
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/Linux operating systems and networking
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ or similar certification preferred
- Proficiency with Microsoft Office 365
- Valid driver's license for occasional off-site support