Job Description
Are you looking to launch a career in the fast-paced world of Information Technology? Atlanta Innovations is seeking a motivated Junior IT Support Specialist to join our dynamic team in the heart of Georgia. This entry-level position is perfect for recent graduates or career changers looking to gain hands-on experience with enterprise-level hardware and software.
We offer a comprehensive mentorship program and a clear path for professional growth. If you are eager to learn, possess a strong technical aptitude, and want to work in a modern, collaborative environment, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and tuition reimbursement.
- Flexible work hours and a hybrid work model.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person interactions.
- Install, configure, and troubleshoot hardware peripherals and software applications.
- Manage and maintain the company inventory of IT assets and peripherals.
- Assist in the deployment of new workstations, laptops, and mobile devices.
- Document technical issues and resolutions accurately in the ticketing system.
- Ensure strict adherence to IT security protocols and best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Familiarity with operating systems such as Windows 10/11 and macOS.
- Basic understanding of network concepts, including LAN, WAN, and IP addressing.
- Strong problem-solving skills and a logical approach to troubleshooting technical issues.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.