Job Description
Are you looking to kickstart your career in the heart of Boston's thriving tech scene? Boston Tech Innovations is seeking a motivated Junior IT Support Specialist to join our dynamic team. We value curiosity, dedication, and a passion for technology. In this role, you will be the first point of contact for our internal clients, ensuring seamless technological operations while learning from industry experts.
Why Join Us?
- Work with cutting-edge technologies in a collaborative environment.
- Comprehensive training and mentorship programs for career growth.
- Competitive benefits package including health, dental, and 401(k) matching.
We are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.
Responsibilities
- Provide tier-1 technical support to employees via phone, email, and in-person troubleshooting.
- Assist in the setup, configuration, and maintenance of hardware (laptops, printers) and software applications.
- Maintain accurate records of help desk tickets and technical issues in our CRM system.
- Collaborate with senior IT staff on system upgrades, security patches, and network maintenance.
- Conduct user training sessions on new software tools and security best practices.
- Monitor system performance and proactively identify potential issues.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in IT or Computer Science is a plus).
- Basic understanding of computer hardware, operating systems (Windows/Mac), and network concepts.
- Strong problem-solving skills and a keen attention to detail.
- Excellent written and verbal communication abilities.
- Ability to work independently and effectively as part of a collaborative team.
- Flexibility to adapt to changing priorities and learn new technologies quickly.