Job Description
Join our dynamic team as an entry-level IT Support Specialist and launch your career in technology! TechSolutions Inc. is seeking motivated individuals passionate about problem-solving and customer service. You'll provide frontline technical support to our clients, troubleshoot hardware/software issues, and learn industry best practices in a collaborative environment. This role offers structured training and clear growth paths into cybersecurity, network administration, or cloud computing.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install and configure workstations, laptops, and peripheral devices
- Document technical issues and solutions in our ticketing system
- Train end-users on software applications and security protocols
- Collaborate with senior engineers on complex technical escalations
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong troubleshooting skills with logical problem-solving approach
- Excellent written/verbal communication and customer service skills
- Ability to work independently and as part of a team
- Valid driver's license and reliable transportation for occasional on-site visits