Job Description
Join our dynamic team as a Junior IT Support Specialist and kickstart your tech career in San Francisco! We're urgently hiring motivated individuals with zero experience who are passionate about technology. As an entry-level role, you'll receive comprehensive training and mentorship to master essential IT skills. Our collaborative environment fosters growth, offering clear pathways to advancement in cybersecurity, network administration, or cloud computing. Enjoy competitive benefits, flexible scheduling, and the opportunity to work with cutting-edge technologies in the heart of the Bay Area. No degree required – just bring your enthusiasm and willingness to learn!
Responsibilities
- Provide first-line technical support for hardware/software issues via phone, email, and in-person
- Assist employees with troubleshooting Windows/macOS, network connectivity, and peripheral setup
- Document all IT incidents and resolutions using our ticketing system (ServiceNow)
- Deploy and configure new workstations, laptops, and mobile devices
- Collaborate with senior technicians on infrastructure projects and system upgrades
- Maintain inventory of IT assets and ensure compliance with security protocols
- Participate in weekly training sessions to develop technical competencies
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving abilities and attention to detail
- Excellent communication skills and customer service mindset
- Ability to lift 15 lbs and work in a fast-paced environment
- Valid California driver's license (for occasional equipment transport)
- Pass background check and pre-employment drug screening
- Reliable transportation to our downtown SF office