Job Description
Join TechNova Solutions as a Junior IT Support Specialist and launch your career in technology! We're seeking passionate tech enthusiasts eager to build foundational skills in a dynamic environment. You'll work alongside industry experts to maintain our digital infrastructure while gaining hands-on experience with cutting-edge systems. Our comprehensive training program ensures rapid growth, with mentorship opportunities for career advancement into cybersecurity, cloud computing, or network administration.
Responsibilities
- Provide Tier 1 technical support for employees via phone, email, and in-person troubleshooting
- Install, configure, and maintain hardware including workstations, peripherals, and network devices
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, incidents, and solutions in our service desk system
- Collaborate with senior team on network monitoring and security protocols
- Assist with software deployments, patch management, and system upgrades
Qualifications
- Associate's degree in IT or related field, or equivalent certification (CompTIA A+, Network+)
- Basic understanding of Windows OS, networking fundamentals, and TCP/IP
- Strong problem-solving skills with ability to diagnose technical issues
- Excellent written and verbal communication abilities
- Proficiency with Microsoft Office 365 and remote support tools
- Customer service mindset with patience and empathy
- Ability to lift 30lbs for hardware installations